NBP Customer Service Representative Jobs 2026 – sidathyder.com.pk
National Bank of Pakistan (NBP) has announced new career opportunities for the post of Customer Service Representative (OG-III). The bank is looking for energetic, confident, and customer-focused individuals to join its Operations Department.
This opportunity is suitable for graduates who want to start or build their career in the banking sector. Candidates with call center experience will have an advantage, while fresh graduates are also encouraged to apply.
Interested applicants can submit their online applications through the Sidat Hyder Careers Portal within 10 working days of the advertisement’s publication. Read this complete guide to learn about eligibility, required documents, responsibilities, and the application process.
Check also: PPRA Paid Internship Program 2026 Apply Online
NBP Customer Service Representative Jobs 2026 Details
| Details | Information |
|---|---|
| Organization | National Bank of Pakistan (NBP) |
| Job Title | Customer Service Representative (OG-III) |
| Job Type | Contract (3 Years) |
| Location | Karachi & Islamabad |
| Education | Minimum Graduation or equivalent from an HEC-recognized institution |
| Experience | One year call center experience preferred; Fresh graduates may also apply |
| Age Limit | Maximum 30 Years |
| Gender | Male & Female (Equal Opportunity Employer) |
| Salary | 60,000 PKR |
| Total Vacancies | 500 |
| Advertisement Date | 20 July 2026 |
| Last Date to Apply | 31 July 2026 |
| Newspaper | Dawn |
| Address | National Bank of Pakistan |
| Application Method | Online through Sidat Hyder Careers Portal |
Available Vacancies
National Bank of Pakistan has announced recruitment for the following position:
- Customer Service Representative (OG-III)
The selected candidates will work in the Operations Department at the bank’s offices in Karachi and Islamabad.
Eligibility Criteria
Applicants must meet the following requirements before applying.
Educational Qualification
Candidates must have at least a Graduation degree or an equivalent qualification from a local or international university, college, or institute recognized by the Higher Education Commission (HEC) of Pakistan.
Age Requirement
Applicants should not be more than 30 years old on the last date of application submission.
Experience
Candidates with one year of call center experience will be given preference.
Fresh graduates who meet the educational requirements are also welcome to apply.
Skills and Competencies
The bank expects applicants to have:
- Strong customer service attitude
- Good problem-solving ability
- High ethical standards
- Excellent communication and active listening skills
- Ability to manage heavy call volumes efficiently
- Professional telephone manners
- Teamwork and cooperation skills
Job Responsibilities
The selected Customer Service Representatives will perform several important duties, including:
- Answer incoming customer calls professionally.
- Resolve customer queries related to bank accounts, cards, loans, and digital banking services.
- Record customer complaints and forward them to the relevant departments.
- Provide accurate information about banking products, services, and policies.
- Follow bank procedures, scripts, and call-handling guidelines.
- Make international outbound calls when required.
- Conduct customer satisfaction and feedback surveys.
- Verify customer transactions and product requests through verification calls.
- Work in assigned shifts, including nights, weekends, and public holidays.
- Inform customers about new banking products and promotional campaigns.
- Perform any additional tasks assigned by supervisors.
Required Documents
Candidates must upload the following documents while submitting the online application:
- Updated CV
- CNIC
- Recent passport-size photograph
- Graduation and/or Master’s degree
- Academic transcript or mark sheet
- Experience certificates (if available)
Each upload section allows only one attachment, and the file size must not exceed 10 MB. Documents can be uploaded in PDF or Word format.
How to Apply sidathyder.com.pk
Follow these simple steps to submit your application:
Step 1
Visit the Sidat Hyder Careers Portal.
Step 2
Complete the online application form by providing all the required information.
Step 3
Upload your CV, CNIC, recent photograph, educational documents, transcripts, and experience certificates, if applicable.
Step 4
Review your application carefully before submitting it.
Step 5
Submit your application within 10 working days from the publication date of the advertisement.
Incomplete applications or applications submitted after the deadline will not be considered.
Selection Process
The recruitment process includes the following stages:
- Online application submission
- Shortlisting based on eligibility
- Mandatory assessment test
- Panel interview for shortlisted candidates
The bank will evaluate all applications according to the eligibility criteria mentioned in the advertisement.
NBP Customer Service Representative Jobs Advertisement 2026
Important Instructions
Applicants should carefully read the following instructions before applying:
- Apply online only through the official Sidat Hyder Careers Portal.
- Fill in every required field correctly.
- Upload complete and accurate documents.
- Incomplete or false applications will be rejected.
- No TA or DA will be provided for the assessment test or interview.
- Employment will initially be on a three-year contract.
- The contract may be renewed at the management’s discretion.
- Selected candidates must serve at their initial place of posting for at least three years.
- Transfer requests during this period will not be entertained.
- National Bank of Pakistan is an equal opportunity employer and welcomes applications from qualified individuals regardless of gender, religion, or disability.
Important Dates
| Event | Date |
|---|---|
| Advertisement Published | Not Mentioned |
| Last Date to Apply | Within 10 working days of advertisement publication |
Why You Should Apply
Working at the National Bank of Pakistan provides an excellent opportunity to begin or strengthen your banking career. Fresh graduates can gain valuable professional experience, while experienced candidates can further develop their customer service skills in one of Pakistan’s leading financial institutions.
The role offers practical exposure to banking operations, customer support, digital banking services, and professional communication while working with experienced banking professionals.
Frequently Asked Questions (FAQs)
1. What is the available position in NBP Jobs 2026?
The available position is Customer Service Representative (OG-III).
2. Who can apply for this job?
Graduates from HEC-recognized institutions can apply. Fresh graduates are also eligible.
3. Is call center experience mandatory?
No. One year of call center experience is preferred, but fresh graduates are encouraged to apply.
4. What is the maximum age limit?
Applicants must be 30 years of age or younger on the last date of application submission.
5. Where are these jobs located?
The postings are available in Karachi and Islamabad.
6. How can I apply?
Applications must be submitted online through the Sidat Hyder Careers Portal.
7. What documents are required?
Applicants need to upload their CV, CNIC, passport-size photograph, educational certificates, transcripts, and experience letters (if available).
8. What is the last date to submit the application?
Applications must be submitted within 10 working days from the publication of the advertisement.
Conclusion
National Bank of Pakistan has opened applications for Customer Service Representative (OG-III) Jobs 2026 in Karachi and Islamabad. This opportunity is ideal for graduates who want to start a professional career in the banking industry. Candidates with customer service or call center experience will have an added advantage, while fresh graduates also have the opportunity to compete for these positions.
Interested applicants should complete their online applications, upload all required documents, and submit everything before the closing date. Carefully review the eligibility criteria and application instructions to avoid any mistakes during the recruitment process.
